Be it a flat tire, electrical fault or a minor mechanical
defect, anything can disrupt your otherwise smooth car journey. It can be
intimidating if your car breaks down in an unfamiliar territory. And this is
when roadside assistance comes to your rescue. It offers direct towing service
in the event of problems, such as puncture, car running out of fuel and other
emergency situations. Some insurance companies offer it along with the car
insurance policy while such companies as AXA Assistance India and Cross Roads
India Assistance offer roadside assistance as a standalone product.
How Roadside Assistance Works?
Call up your motor
insurance online for help and it will send a crew to your rescue point in
no time. Essentially all the services are free, however, in some cases you will
have to bear the costs. For example, if you run out of fuel, you will have to
pay for refueling. Again, if your vehicle has to be towed, you would have to
pay for it. Some companies also provide taxi assistance and hotel accommodation
if need be. This facility is most useful during the monsoon season when a
vehicle is more susceptible to breakdown.
What does it cover?
Roadside assistance offers a host of benefits to you, the
policyholder. Here’s what you can get:
Towing service
Battery jump start
Spare key arrangement
Alternate battery/jump start
Phone assistance
Alternate transport/accommodation
Emergency fuel
Minor repairing
Factors to consider before taking Roadside Assistance Cover
Age of the car: As a car ages, chances of mechanical
problems tend to increase. As a result, most of the service providers are
reluctant to offer cover for cars aged above five years. And, just in case they
do offer the cover, the annual charges would be very high. Additionally, car
manufacturers also provide roadside assistance packages along with their
vehicle. For example, Honda’s Roadside Assistance costs Rs 1,780 in the first
year, Rs 2,950 in the second year and Rs 3,750 after the third year.
Number of services available: The cover may have a cap on
the number of times a service can be availed. For example, TVS Automobile
Solutions offers two types of roadside assistance packages—Gold Card and
Platinum Card. The Gold Card holders can get emergency breakdown assistance six
times in a year, while, Platinum cardholders get unlimited emergency breakdown
assistance in a year.
Plan prices: The prices for roadside assistance depend
largely on the age of the vehicle and the number of services availed by the car
owner. But another key aspect is your typical travel route. If you travel
within your city, your plan may vary from someone who has to travel inter-city
frequently. For instance, Cross Roads India Assistance offers a City Standard
plan comprising six free services in a year and costing Rs 911. However, to get
highway services, you would have to take either City Premium or City Platinum
plan and pay Rs 1139 and Rs 1367, respectively.
Should you take Roadside Assistance Cover?
Roadside assistance is an essential aspect of your car
maintenance and protection. In the unfortunate event of a breakdown or
accidents, it is of great help. If you feel
your current car insurance is able to take care of such emergency requirements,
you can avoid buying a standalone policy. However, if your current car insurer
does not give ample features in its add-on roadside assistance plan, go for a
standalone policy.
[Source: http://www.policybazaar.com/motor-insurance/car-insurance/articles/know-all-about-roadside-assistance/]